Frequently Asked Questions


What if I need to change my order?

At James Bensen we strive for great service and as a result our orders are processed promptly. We will however do our best to accommodate any changes to your order. To change or cancel an order email us at

How to track the status of my order?

To check the status of your order please log in to your account using your registered email address and password. 


How long will it take for me to receive my glasses?

Delivery times to major cities within South Africa will be 2 to 4 working days and up to 6 working days to remote areas.

What does shipping cost?


Major cities – Free

Remote areas – Free

Do you offer international shipping?

Currently, we only ship within South Africa.

What is your return & warranty policy?

At James Bensen we pride ourselves on customer service. We offer a 14-day, no questions asked money back return policy.

For additional details regarding our return and warranty policy, please visit the returns and warranty page.

How do I return my glasses?

Email us at so we can initiate the return or exchange process.

Still have questions? Why not email us at ? We’ll be glad to be of assistance.